Case Study on Successfully Developing European Customers

Challenges and Opportunities

The company received an inquiry from a European customer who planned to purchase a batch of lithium carbonate products. However, the customer had previously purchased lithium carbonate products of poor quality, which could not meet their production requirements. Therefore, the customer was extremely cautious in choosing a new Lithium carbonate supplier.

Solution

In order to prove the company's professional strength, we took the initiative to provide the customer with the SGS test report of lithium carbonate, and also sent photos of the company participating in the exhibition. Through these professional certification materials, the customer gradually eliminated his previous concerns and believed that we were a truly reliable supplier. After in-depth communication, the customer placed a small trial order for lithium carbonate.

Results and Gains

After the arrival, the customer reported that the quality of the lithium carbonate products provided by the company was excellent and fully met their production needs. This European customer gradually became our old customer and continued to expand the scale of purchases. This not only expanded the company's influence in the European market, but also further enhanced the brand image of our chemical supply.